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Sierra Madre Playhouse SMS Messaging Terms & Conditions

Effective Date: Feb 1, 2025

 

1. Overview

 

Sierra Madre Playhouse (“we,” “our,” or “us”) offers SMS text messaging services to provide patrons with ticket confirmations, event reminders, special offers, and important updates. By opting in to receive SMS messages from us, you agree to the terms outlined below.

 

2. How to Opt In

 

Patrons may opt in to receive SMS messages through one or more of the following methods:

  • Checking the opt-in box when purchasing tickets online or signing up for our newsletter.

  • Providing explicit consent when purchasing tickets in person or over the phone.

  • Texting a designated keyword (e.g., “JOIN SMP”) to our SMS number.

  • Completing a written or digital form agreeing to receive messages.

 

3. Message Frequency

 

You may receive SMS messages related to:

  • Ticket confirmations and event reminders.

  • Important updates regarding your purchased events.

  • Special announcements, promotions, or exclusive offers.

  • Emergency notifications in the event of event cancellations or major schedule changes.

 

Message frequency may vary, but we strive to keep messages relevant and limited in number.

 

4. How to Opt Out

 

You can unsubscribe from SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from us. If you need assistance, reply HELP or contact our box office at [Insert Contact Information].

 

5. Message & Data Rates

 

Standard message and data rates may apply depending on your mobile carrier and plan. Sierra Madre Playhouse is not responsible for any charges incurred from SMS messages.

 

6. Privacy & Data Security

 

We respect your privacy and do not share, sell, or distribute your phone number or personal information to third parties for marketing purposes. SMS communication is used exclusively for the purposes stated in these Terms & Conditions. For more details, see our Privacy Policy.

 

7. Contact Information

 

For any questions or concerns regarding our SMS services, please contact us at: info@sierramadreplayhouse.org

Sierra Madre Playhouse SMS Privacy Policy

​1. Introduction

 

Sierra Madre Playhouse (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, including data collected through our SMS messaging service.

 

2. Information We Collect

 

When you opt in to receive SMS messages from us, we may collect the following information:

  • Phone Number: Used exclusively for sending SMS messages related to ticket purchases, event reminders, and promotional offers.

  • Name (if provided): Used for personalization of messages and communications.

  • Event & Purchase Information: Used to provide relevant updates about your tickets and attendance.

 

We do not collect sensitive personal information through SMS messaging.

 

3. How We Use Your Information

 

We use your information solely for the purposes of:

  • Sending transactional messages, such as ticket confirmations and event reminders.

  • Delivering marketing messages (if you have opted in) about upcoming events, special offers, and promotions.

  • Sending emergency notifications regarding cancellations or schedule changes.

  • Improving our communication services based on engagement and feedback.

 

We do not sell, rent, or share your personal information with third-party marketers.

 

4. How We Store & Protect Your Data

 

We implement security measures to protect your data from unauthorized access, misuse, or disclosure. These measures include:

  • Secure storage of phone numbers in our ticketing and marketing systems.

  • Restricted access to SMS data, limited to authorized personnel.

  • Compliance with industry standards for data protection.

 

Your data is stored only as long as necessary for the intended purpose and deleted upon request or account inactivity.

 

5. Your Rights & Choices

  • Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message.

  • Access & Correction: You may request access to or correction of your personal data by contacting us.

  • Deletion: You may request deletion of your phone number from our SMS database.

 

6. Third-Party Services

 

We use third-party SMS providers to deliver messages, but they are required to comply with our privacy standards and applicable laws. We do not permit third parties to use your information for their own marketing purposes.

 

7. Updates to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our SMS services constitutes acceptance of the revised policy.

 

8. Contact Information

 

For any privacy-related inquiries, please contact: info@sierramadreplayhouse.org

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